Call Center Manager Staffing2019-01-11T12:38:07+00:00
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Search Solution Staffing Provides Call Center Management Solutions

Search Solution Staffing consultants are demonstrated experts in call center and call center management staffing. Our team actively sources, attracts and recruits skilled call center managers that will prove to be a productive and successful leader to your call center staff. When you need to fill a call center manager vacancy, contact Search Solution Staffing to deliver qualified professionals fast.

The Call Center Management Staffing Experts

A good Call Center Manager is skilled at accomplishing all call center objectives, from hiring to orienting, training, assigning, coaching, and disciplining employees. The skills required to manage in this high-energy and fast-paced environment are critical to the execution of duties. Search Solution Staffing’s recruiters are experts in assessing these skills in a candidate to deliver you rapid and on-target results when you need them the most.

What does a Call Center Manager do?

A call center manager plans and implements call center strategies and operations. They work to improve systems and processes for efficiency in company operations. A skilled call center manager will supervise daily operations and personnel targeting maximum efficiency and cost-effectiveness. They also ensure that staff is maximizing the use of technology and is organized and timely.

An ideal call center manager must be a reliable, organized, and results-driven professional. They have a practical mind to problem solve on the spot partnered with the ability to see the “big picture” in order to make improvements. As a call center manager, one must have excellent customer service and communication skills and knowledge of performance evaluation and customer service metrics.

Call Center Manager Responsibilities

    • Assesses and implements call center operational strategies, performance reviews, capacity planning, and cost/benefit analyses
    • Identifies the latest state-of-the-art technologies and defines user procedures,  enacts technical specifications
    • Upholds productivity, quality, and customer-service standards
    • Contributes information and analysis to create strategic plans and reviews
    • Develops customer interaction and voice response systems and networks
    • Design user interfaces
    • Develops and executing user acceptance plans
    • Maintains and improves call center operations
    • Monitors performance, identifies and resolves problems
    • Prepares action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
    • Meets call center financial goals by preparing an annual budget and initiating corrective actions
    • Prepares call center performance reports

Flexible Staffing Services

Search Solution Staffiing offers three distinct options for providing your company with the most beneficial flexible staffing solution:

Temporary Staffing

Sometimes companies have short-term gaps which are usually accompanied by immediate needs. For immediate & short term employment needs, Search Solution Staffing offers temporary staffing options for our clients. We are more than happy to provide payroll staffing services for any duration, even if it is only a few days. Keep things running smoothly, hire the RIGHT professionals today!

Temporary Contract Staffing

When professionals are needed for a set amount of time, temporary contract staffing is the most appropriate solution for your company. Search Solution Staffing managers can assist your company in determining the terms of these agreements and will be happy to collaborate to find the best professional for the job. Your company also has the option to hire temps permanently should you determine that they are a good fit for a full-time role.

Temp to Hire Staffing

Clients that have permanent needs but are not ready to make a permanent offer may elect to bring temps aboard on a temp-to-hire basis. Our team of staffing experts can easily help your company determine the exact terms and conditions of this solution. By quickly filling an open position, but also taking the time to fully evaluate the candidate, your company will simultaneously reduce risk and maximize productivity.

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