Customer Support Training2019-01-11T12:38:07+00:00
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Search Solution Staffing Provides Customer Support Training Solutions

Our expert recruiters provide staffing solutions for inbound support, call center, and technical support across all industries. Our services recognize talent according to your company culture and standards of excellence. Whether you need a temporary bilingual representative, technical specialist, or general support, Search Solution Staffing delivers a quality candidate with the urgency your company requires.

The Customer Support Training Staffing Experts

It is critical for the customer support department to be properly trained in order to execute their daily responsibilities with professional diligence. Often, companies require a short-term professional customer support training specialist to ensure the smooth and effective functioning of the support team. Search Solution Staffing delivers the qualified candidate with proven experience your company needs when you need it.

What does a Customer Support Training Specialist do?

The customer service training specialist position is responsible for developing and conducting employee training programs for the organization. By identifying skill or knowledge gaps that need to be addressed, they then map out, design, and develop training programs tailored to the needs of the team. They prepare educational aids and materials to the team and often designate a standard training procedure for the company.

The perfect candidate has a strong customer/client focus. They have strong communication and presentation skills. They have a strong technical capacity, planning and organizational skills, and great teamwork orientation.

Customer Support Training Specialist Responsibilities

    • Assess the training needs of the company by conducting an assessment
    • Determine appropriate training methods and activities, such as simulations, mentoring, on the job training, or professional development courses
    • Design and prepare educational aids and training materials
    • Assess instructional effectiveness and create evaluation reports to determine training impact
    • Create and maintain a curriculum database and training records
    • Provide training sessions to internal trainers
    • Conducts customer support staff training as well as personal development training
    • Consults with management and employees to gain knowledge of unestablished work situations that may require training
    • Gains an understanding of company policies, procedures, regulations, business initiatives, and technologies, initiating change when needed
    • Created teaching outlines for instructional methods such as individual training, group instruction, lectures, and workshops
    • Measures progress by testing trainees to evaluate the effectiveness
    • Reports training progress to management

Flexible Staffing Services

Search Solution Staffing offers three distinct options for providing your company with the most beneficial flexible staffing solution:

Temporary Staffing

Sometimes companies have short-term gaps which are usually accompanied by immediate needs. For immediate & short term employment needs, Search Solution Staffing offers temporary staffing options for our clients. We are more than happy to provide payroll staffing services for any duration, even if it is only a few days. Keep things running smoothly, hire the RIGHT professionals today!

Temporary Contract Staffing

When professionals are needed for a set amount of time, temporary contract staffing is the most appropriate solution for your company. Search Solution Staffing managers can assist your company in determining the terms of these agreements and will be happy to collaborate to find the best professional for the job. Your company also has the option to hire temps permanently should you determine that they are a good fit for a full-time role.

Temp to Hire Staffing

Clients that have permanent needs but are not ready to make a permanent offer may elect to bring temps aboard on a temp-to-hire basis. Our team of staffing experts can easily help your company determine the exact terms and conditions of this solution. By quickly filling an open position, but also taking the time to fully evaluate the candidate, your company will simultaneously reduce risk and maximize productivity.

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