Help Desk Supervisor Staffing2019-01-11T12:38:07+00:00
I Need to Make a Hire

Search Solution Staffing Provides Help Desk Supervisor Solutions

When help desk tickets start piling up and you are hearing from unsatisfied customers, you may be finding yourself in need of a help desk supervisor. Whether it’s short or long-term employment needed, Search Solution Staffing recruiters will deliver a top candidate for immediate relief.

The Help Desk Supervisor Staffing Experts

Search Solution Staffing’s expert recruiters comb meticulously through our wide network of candidates to find a candidate’s skill set that matches your needs. Your business requires a dedicated Help Desk Manager that ensures efficiency amongst the Help Desk Specialist team, provides them with the necessary support and has the skills to troubleshoot escalated issues. We are confident in our ability to provide you with this strong leader.

What does a Help Desk Supervisor do?

The help desk supervisor manages the day-to-day operations of the help desk. They identify, research, and resolve complex technical issues. They are responsible for creating and managing escalation procedures and they ensure service standards are maintained. They document, track, and monitor problems to ensure a timely resolution. Experience with a variety of the field’s concepts, practices, and procedures is beneficial. Their extensive experience and judgment are relied upon to plan and accomplish goals.

An exceptional help desk supervisor has a solid technical background and customer service experience. These professionals require strong organizational and communication skills. A positive attitude and ability to motivate your team to achieve goals are essential skills for high performance in this position.

Ultimately, a help desk supervisor is responsible for ensuring high-quality technical support and increasing overall client satisfaction.

Help Desk Supervisor Responsibilities

    • Displays interpersonal and leadership skills needed to oversee daily operations
    • Manages a team of help desk specialists and evaluates performance, and speed of ticket responses
    • Ensures customer service is consistently timely and accurate
    • Recruits, trains and supports help desk specialists and support staff
    • Designates customer service standards
    • Improves customer support by actively responding to and handling complaints
    • Establishes support process best practices
    • Follows up with customers to identify areas of improvement
    • Develops regular reports on the help desk team’s productivity
    • Provides feedback from customers to internal teams

Flexible Staffing Services

Search Solution Staffing offers three distinct options for providing your company with the most beneficial flexible staffing solution:

Temporary Staffing

Sometimes companies have short-term gaps which are usually accompanied by immediate needs. For immediate & short term employment needs, Search Solution Staffing offers temporary staffing options for our clients. We are more than happy to provide payroll staffing services for any duration, even if it is only a few days. Keep things running smoothly, hire the RIGHT professionals today!

Temporary Contract Staffing

When professionals are needed for a set amount of time, temporary contract staffing is the most appropriate solution for your company. Search Solution Staffing managers can assist your company in determining the terms of these agreements and will be happy to collaborate to find the best professional for the job. Your company also has the option to hire temps permanently should you determine that they are a good fit for a full-time role.

Temp to Hire Staffing

Clients that have permanent needs but are not ready to make a permanent offer may elect to bring temps aboard on a temp-to-hire basis. Our team of staffing experts can easily help your company determine the exact terms and conditions of this solution. By quickly filling an open position, but also taking the time to fully evaluate the candidate, your company will simultaneously reduce risk and maximize productivity.

I Need to Make a Hire