Inbound Support Agents Staffing2019-01-11T12:38:07+00:00
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Search Solution Staffing Provides Inbound Support Solutions

Our expert recruiters provide staffing solutions for inbound support, call center, and technical support across all industries. Our services recognize talent according to your company culture and standards of excellence. Whether you need a temporary bilingual representative, technical specialist, or general support, Search Solution Staffing delivers a quality candidate with the urgency your company requires.

The Inbound Support Staffing Experts

Maintaining a consistent service standard at all times is crucial, and can prove costly. Your call center must be staffed accordingly to allow for each call to be handled in a timely fashion. Since call volume varies greatly depending on the time of day, year, or season, Search Solution Staffing is standing by to provide your company support to match the staffing levels needed at any time, providing prompt customer service and helping you control staffing costs.

What does an Inbound Support Representative do?

An inbound support representative serves customers by answering inquiries, determining and resolving problems, and maintaining a database. They serve as a single point of contact for all of their customers service questions. The agents fielding incoming calls must have knowledge of the product along with the technical knowledge to handle the inquiry personally or, if necessary, transfer the call to a specialist.

The ideal inbound support representative has excellent listening skills, along with good written and verbal communication. They are good at analyzing and solving problems and pay close attention to detail. They reserve judgment with their positive customer service orientation, and in return practice stress tolerance and resilience. Adaptability and ability to work in a team are strong qualities.

Inbound Support Representative Responsibilities

    • Answers incoming calls, emails, or chat boxes and resolves inquiries by clarifying information; researching, locating, and providing information
    • Uses available resources to research required information
    • Manages and resolves customer complaints and suggestions
    • Maintains and updates a database with existing customer information
    • Identifies and escalates unresolved problems to a higher level support specialist
    • Fulfills requests by completing transactions and forwarding requests
    • Recognizes opportunities to up-sell additional services and explain new features
    • Documents all call information using standard operating procedures
    • Completes call logs and produces call reports
    • Follows established procedures to keep equipment operational and reports any malfunctions
    • Expands job knowledge by participating in continuing education opportunities

Flexible Staffing Services

Search Solution Staffing offers three distinct options for providing your company with the most beneficial flexible staffing solution:

Temporary Staffing

Sometimes companies have short-term gaps which are usually accompanied by immediate needs. For immediate & short term employment needs, Search Solution Staffing offers temporary staffing options for our clients. We are more than happy to provide payroll staffing services for any duration, even if it is only a few days. Keep things running smoothly, hire the RIGHT professionals today!

Temporary Contract Staffing

When professionals are needed for a set amount of time, temporary contract staffing is the most appropriate solution for your company. Search Solution Staffing managers can assist your company in determining the terms of these agreements and will be happy to collaborate to find the best professional for the job. Your company also has the option to hire temps permanently should you determine that they are a good fit for a full-time role.

Temp to Hire Staffing

Clients that have permanent needs but are not ready to make a permanent offer may elect to bring temps aboard on a temp-to-hire basis. Our team of staffing experts can easily help your company determine the exact terms and conditions of this solution. By quickly filling an open position, but also taking the time to fully evaluate the candidate, your company will simultaneously reduce risk and maximize productivity.

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