Outbound Support Agents2019-01-11T12:38:07+00:00
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Search Solution Staffing Provides Outbound Support Solutions

Our expert recruiters provide staffing solutions for inbound support, call center, and technical support across all industries. Our services recognize talent according to your company culture and standards of excellence. Whether you need a temporary bilingual representative, technical specialist, or general support, Search Solution Staffing delivers a quality candidate with the urgency your company requires.

The Outbound Support Staffing Experts

Maintaining a consistent service standard at all times is crucial, and can prove costly. Your call center must be staffed accordingly to allow for each call to be handled in a timely fashion. Since call volume varies greatly depending on the time of day, year, or season, Search Solution Staffing is standing by to provide your company support to match the staffing levels needed at any time, providing prompt customer service and helping you control staffing costs.

What does an Outbound Support Representative do?

Outbound support representatives strengthen customer relations by increasing interaction and providing a higher level experience. An outbound call to a customer, for instance, augments the relationship and gives a chance to offer extra services and products. Calling a customer for feedback after a service is performed shows that they are dedicated to providing the highest quality of service.

Outbound support representatives work with a company’s existing customer base. They make calls to customers who have posed questions and concerns, oftentimes related to their customer service experience, product purchased, or account discrepancies. They have astute problem-solving skills and communication. The outbound representative follows up on the calls from customers to get the details, walk them through troubleshooting and transfers them to further technical support if needed. They make calls to customers when account information changes or their products are updated.

Outbound support representatives also play a key role in up-selling new or additional products and services. They call existing customers to recommend upgrades, renewals, add-ons or new, unrelated purchases. They are outgoing, friendly individuals with a positive attitude, aptitude for resilience when dealing with negative feedback, and are able to communicate their products and services effectively.

Outbound Support Representative Responsibilities

    • Answers incoming calls, emails, or chat boxes and resolves inquiries by clarifying information; researching, locating, and providing information
    • Uses available resources to research required information
    • Manages and resolves customer complaints and suggestions
    • Maintains and updates a database with existing customer information
    • Identifies and escalates unresolved problems to a higher level support specialist
    • Fulfills requests by completing transactions and forwarding requests
    • Recognizes opportunities to sell to up-sell additional services and explain new features
    • Documents all call information using standard operating procedures
    • Completes call logs and produces call reports
    • Follows established procedures to keep equipment operational and reports any malfunctions
    • Expands job knowledge by participating in continuing education opportunities

Flexible Staffing Services

Search Solution Staffing offers three distinct options for providing your company with the most beneficial flexible staffing solution:

Temporary Staffing

Sometimes companies have short-term gaps which are usually accompanied by immediate needs. For immediate & short term employment needs, Search Solution Staffing offers temporary staffing options for our clients. We are more than happy to provide payroll staffing services for any duration, even if it is only a few days. Keep things running smoothly, hire the RIGHT professionals today!

Temporary Contract Staffing

When professionals are needed for a set amount of time, temporary contract staffing is the most appropriate solution for your company. Search Solution Staffing managers can assist your company in determining the terms of these agreements and will be happy to collaborate to find the best professional for the job. Your company also has the option to hire temps permanently should you determine that they are a good fit for a full-time role.

Temp to Hire Staffing

Clients that have permanent needs but are not ready to make a permanent offer may elect to bring temps aboard on a temp-to-hire basis. Our team of staffing experts can easily help your company determine the exact terms and conditions of this solution. By quickly filling an open position, but also taking the time to fully evaluate the candidate, your company will simultaneously reduce risk and maximize productivity.

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